Cancellation and refund policy
Demo versions let you try before you buy
We highly encourage prospective subscribers to fully understand the product prior to purchase. We offer free demo versions of both the Online Lookup service as well as the Database Interface. Upon request, we will even sign prospects for a 15 day free trial of these services. We also offer sample tables for free download along with detailed information about the table's content fields.
Service subscription cancellation
Zip2Tax, LLC will provide a pro-rated refund on the unused portion of a subscription minus a 25% early termination fee.
Clients terminating a subscription within 48 hours of initial order will receive a 100% refund minus $0.75 cent per lookup usage as monitored by Zip2Tax.
Digital goods - .CSV tax table downloads
Sales of digital goods are final and no refunds will be given. As these products are digital downloads, available instantly once your order has been processed, it is impossible for you to return a product for a refund.
If you find a error in our database, you can report it to our support@zip2tax.com and Zip2Tax will, at our discretion, fix it in the next monthly update for most single rate revisions, or fix it and reissue a new table immediately if for some reason the entire table is incorrect. Finding an error is not a reason to request a refund.
Make-right options in lieu of refund
Zip2Tax can, at its sole discretion:
- Offer to suspend delivery of the remainder of the subscription until such time as the customer wishes to resume use;
- Switch the remainder of the subscription to a different service; or
- Transfer the remainder of the subscription to a different recipient.
